Do you have any question about our tours and services? We wish to make sure you have all the information you need to choose which tours among those we provide are the very best for you.
We perfectly know that your holiday experience begins with the advanced planning of your trip and that there may be many questions and curiosities as you read the tour descriptions and you begin foretasting your dream vacation. Our focus is providing all our guests with a seamless and personalized experience from the very first moment of their holiday.
We are here for you, it’s that easy!
If you have already read our FAQ and TERMS AND CONDITIONS sections with all the insights and we have not yet answered your questions, contact us via email or at the numbers below, a travel expert will assist you. If you choose to contact us via email, please expect a reply within 48 hours.
Furthermore, if your dream excursion is not listed among the tours we offer, we can arrange a tailor made experience fitting your needs: our team will be at your disposal to create your “perfect blend” according to your budget and requirements.
Phone numbers (not available afterhours)
+39 3383682512 or 3278590822 or 064512982
Via Vacuna 28, 00157 Rome
Monday – Friday 09:30am 06:30pm
REFUNDS & CANCELLATIONS
Cancelling a booking with Rome Tour & Excursion s.r.l. can result in cancellation fees being applied by Rome Tour & Excursion s.r.l. , as outlined below. When cancelling any booking you will be notified via email of the successful cancellation and cancellation fees specifically incurred.
Rome Tour & Excursion s.r.l. enforces a 72-hour advance refund policy for land tours, a 5-days advance refund policy for shore excursions and special terms conditions for closed groups and customized itineraries which have been agreed and expressed at the moment of the booking.
Cancellations must be communicated via e-mail at firstname.lastname@example.org less than advance terms indicated (excluding the day of the tour) in order to receive a refund.
All cancellations are subject to a cancellation fee of 10% of the total charged per person as administrative procedures and in order to cover payment processing fees occurred.
No partial refunds will be given for cancellations made outside of cancellation terms indicated for any circumstance occurred. No partial refunds are available once a tour has commenced. Full refunds only offered at the discretion of management.